Have you ever received a “he said-she said” sexual harassment complaint? Did you reach a conclusion about what really happened? Read ahead to learn how one HR Director responded to an employee’s complaint of a manager exposing himself. . .*
Linda is the HR Director at Clear2See, a glass manufacturing company. She called her HR Professionals hotline to discuss the following facts. Brittney, one of the production employees, complained to Linda that Richard sexually harassed her. Richard has been the company’s Marketing Manager for over ten years. Brittney claims Richard followed her into the breakroom and closed the door behind them. Brittney turned around to see who was behind her. She saw Richard, and he was exposing himself to her. Brittney claims Richard said, “Do you want some of this?”
Brittney did not know what to do, so she covered her eyes and ran out of the room. Brittney did not immediately report this incident because she was embarrassed. Later the same day, Brittney returned to the break-room. Richard was already there, and he immediately exposed himself again to Brittney and said, “Did you come to finish what you started?” He began to fondle himself. Brittney ran out of the room and immediately went to speak with Linda.
Linda asked Brittney if there were any witnesses. Brittney said, “No.” Linda told Brittany she would follow up after the investigation was complete. Linda met with Richard. She told Richard about Brittany’s complaints and provided him with an opportunity to respond. Richard said he knew who Brittney was but had never interacted with Brittney. He admitted going into the breakroom that day, but stated he was alone. The meeting ended.
Following the meetings, Linda thinks about both stories and finds Brittney’s story is too far-fetched to believe. Linda has known Richard for several years and has never seen or heard of him engaging in inappropriate conduct. After ten years with the company, no one has complained about Richard. Linda wants to close her investigation, but she first calls her HR Professionals for guidance.
Our HR Professional explains the company’s obligation to conduct a thorough investigation – even if Linda suspects Brittney’s complaint is “made up.” While there are not any witnesses to the alleged misconduct, Linda should tactfully talk to other employees in the workforce about whether they were aware of similar interactions involving either Brittney or Richard.
As we advised, Linda continued her investigation by questioning other employees about their interactions with both Brittney and Richard. Linda learns two other female employees had similar interactions with Richard. Apparently, both employees chose to resign rather than file a sexual harassment complaint. Based on this new evidence, Richard is terminated.
Never discount an employee’s complaint of sexual harassment because it seems too extreme to have occurred or “Richard” is not that type of person. With any sexual harassment, or any other type of complaint, employers must thoroughly investigate the complaint — no matter how outrageous or unbelievable it seems.
A “thorough investigation” includes interviewing the complainant and the accused harasser and any potential witnesses to the alleged harassment. If there are not any witnesses to the harassment the investigation should include an investigation into the prior conduct of both the harasser and complainant looking for similar behavior.